Customer Service Representative (Bilingual English/Spanish)

Location: Henderson, NV
Schedule: Full-Time
Pay: $18.00 - $24.00 per hour DOE (Depending on Experience)

About the Opportunity

A well-established distribution company in Henderson is seeking a Bilingual Customer Service Representative to join their team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships with customers, and can effectively coordinate between customers, drivers, and warehouse operations.

The ideal candidate will have strong order entry experience, excellent communication skills, and the ability to manage multiple priorities while delivering exceptional customer service.

Key Responsibilities

• Process and enter customer orders accurately and efficiently
• Provide B2B customer support via phone, email, and in-person interactions
• Serve as the primary point of contact for customers regarding orders, deliveries, and product inquiries
• Coordinate daily communication with drivers regarding routes, deliveries, pickups, and schedule changes
• Work closely with warehouse personnel to ensure timely and accurate order fulfillment
• Schedule and coordinate customer pickups, drop-offs, and will-call orders
• Create and maintain Bills of Lading (BOLs), shipping documentation, and other logistics paperwork
• Track order status and proactively communicate updates to customers
• Resolve customer concerns and discrepancies related to orders, shipments, and deliveries
• Maintain accurate customer records and documentation
• Support additional administrative and operational duties as needed

Qualifications

• Bilingual in English and Spanish required
• 2+ years of customer service experience, preferably in distribution, logistics, transportation, manufacturing, or warehouse environments
• Strong order entry and data entry skills with a high level of accuracy
• Experience providing B2B customer service
• Familiarity with shipping documents, Bills of Lading, and logistics processes preferred
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite and ERP/order management systems
• Strong organizational and multitasking abilities
• Ability to work effectively with customers, drivers, warehouse teams, and internal departments
• Reliable, detail-oriented, and solutions-focused

Why Join Us?

• Competitive pay based on experience
• Stable, full-time opportunity
• Collaborative team environment
• Growth potential within a reputable distribution company